Privacy Policy

Who we are

WebOrbit LLC operates this website. If you have a privacy question, contact shady@weborbitllc.com or call 864-529-4291.

Information you give us

When you send us a message, we receive the information you enter, such as your name, email address, phone number, business name, how you heard about us, topic, and message. If you contact us by phone, email, or WhatsApp, we receive the information you choose to share there.

Information collected automatically

Our hosting service may process basic technical information, such as your IP address, browser, and request time, to deliver the site and help protect it. When enabled on our message forms, Cloudflare Turnstile processes technical information such as your IP address and browser signals to distinguish people from automated submissions. This check protects the forms from misuse. We also keep limited, hashed submission and network identifiers temporarily to prevent repeated messages and manage submission limits. Essential sign-in cookies keep authorized clients and WebOrbit's owner signed in to the private portal or message inbox.

Optional website analytics

If you choose to allow analytics, we use Google Analytics to understand which public pages people visit, which contact options they use, and whether an inquiry or meeting booking is completed. Analytics stays off until you allow it. We use these reports to improve the website; we do not use advertising cookies.

With your analytics permission, this browser tab can keep an approved public landing-page path and social campaign labels for up to 30 minutes. Approved labels help us understand which platform and campaign led to an inquiry. If you send an inquiry or book a meeting, these labels may also be saved with that record for WebOrbit's owner to review. We exclude raw query strings, click identifiers, private page paths, and unrecognized campaign values.

We do not send contact form contents, names, email addresses, phone numbers, meeting details, private booking links, or portal information to Google Analytics. Google may process technical information needed to provide analytics under its Privacy Policy. You can change your choice through Cookie settings in the footer. Turning analytics off stops future collection, clears the temporary campaign record, and removes analytics cookies that this site can access; it does not erase reports or business records already collected.

Public content-plan survey

Our content-plan survey is open to business owners and does not require a client account. The survey explains that we record visible browser visits, first-answer interactions, the steps viewed, and example interactions so we can improve the form. A random visit reference and selected choice identifiers can stay in that browser tab for up to 30 minutes of inactivity to support progress and avoid counting a reload as a new visit. Progress requests contain known step, question and example identifiers and limited campaign labels, not answer values, written explanations, contact details, raw referrers, full query strings or stored IP addresses. These survey counts are separate from Google Analytics, which is not loaded on the survey page.

When you send your feedback, we save your answers and any optional business name, explanations or written feedback you provide. Email or WhatsApp details and an Instagram profile are optional. The survey explains that these details are used for the plan follow-up you request and, if you choose to enter, to administer the giveaway and notify winners. Giveaway entry does not require a request for sales follow-up. Contact details and Instagram profiles are saved only when you submit, alongside the follow-up notice version. If you enter the giveaway, we also save your eligibility confirmation, entry time and a private contact fingerprint to combine repeat entries. We do not collect a date of birth or shipping address through the survey; delivery information is requested privately from selected physical-card winners only. Earlier responses retain the follow-up choice recorded when they were sent. Responses and contact details are visible only in WebOrbit's restricted owner workspace. Taking the survey does not buy a service, start a subscription or add you to a mailing list.

Public website audits

When you request a website audit, we collect your name, email address, and public website URL. Your contact details are saved in a private owner archive, and WebOrbit may contact you about your audit or a request for help. Your name and email are not included in the public report, PDF, report URL, or website analytics. A random private token in this browser tab lets you request a review using the details you already provided; it does not contain your name or email.

We fetch and render the public homepage and check a limited sample of public links. Public reports contain the website URL, observed public content, screenshots, measurements, and recommendations. We do not use your browser's sign-in cookies to run the scan. Anyone with a report link can view the report, so only submit public websites.

Completed public reports are kept for up to 30 days when database storage is available. During a storage outage, a report may only remain available for the current server session; download its PDF to keep a copy. The private owner archive and requests for help are retained as business records separately from the public report. You can contact us to request removal of your personal details.

Meeting bookings and your portal

When you book a meeting, we use your name, email address, chosen time, time zone, any guests, and the notes you provide to arrange and manage it. Our booking service works with Google Calendar to send calendar invitations and create a Google Meet link. Google processes information needed for those services under its own policies. Your private booking link lets you manage your meeting; please keep it private.

On the Stanna Planning collaboration page, selecting Next on the contact step saves your name, email and phone for follow-up, even if vendor verification is unsuccessful or you leave before booking. WebOrbit and Stanna Planning can review these inquiries, verification results, and later form progress in their restricted collaboration workspace. Only WebOrbit can change the project and payment records.

The Stanna page also records page openings, form starts and video plays using a random reference held only in memory for that page load. Reloading creates a new opening; these counts do not identify unique people. These counters do not use cookies, browser storage, fingerprinting or Google Analytics, and do not save IP addresses, raw URLs, referrers or contact details in the activity records. Inquiry records are stored separately.

For clients who use the portal, we also process account details and project information, such as updates, documents, support conversations, and billing records, to provide the agreed services. Private portal pages and booking management pages do not use our optional website analytics.

How we use information

We use your information to respond to inquiries and support requests, discuss or provide services, keep a record of our conversations, and protect the site from misuse. We do not sell contact form information.

Who may receive information

Cloudflare may process technical information to provide our form protection under its Privacy Policy. Our hosting, database, and email providers may process information to operate this website, store records, and deliver messages. Google Calendar and Google Meet support booked meetings, and Google Analytics receives optional website analytics only if you allow it. We load fonts from Google Fonts, which may receive basic request information such as your IP address. If you choose to contact us through WhatsApp, that service processes your communication under its own policies. External websites linked from our work and product pages have their own privacy practices.

How long we keep it

We keep inquiry, survey feedback, meeting, and client records for as long as reasonably needed to follow up, review the proposed service, provide services, maintain business records, or resolve disputes. Your analytics preference is saved in the browser you used until you change it or clear that browser's storage. You may ask us to review or delete your information by emailing shady@weborbitllc.com; we will respond subject to any legitimate recordkeeping needs.

Security and changes

We use reasonable technical and organizational measures to protect messages, but no online service can guarantee absolute security. We may update this policy as our practices change. The current version will be posted on this page with a new effective date.